Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within [30] days of receiving your order.

Return Eligibility

To be eligible for a return, your item must be in [unused and unworn] condition, with [original packaging intact], and include [all tags and proof of purchase].

The following items are not eligible for return:

[Discounted / clearance items]
[Custom or personalized items]
[Gift cards]
[Opened personal care products]

How to Initiate a Return

To initiate a return, please contact us at [larissabandwidth96@hotmail.com] and provide your order number and the item(s) you wish to return. Once your return request is approved, you will receive detailed return instructions.

Items sent back without prior approval will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within [5-7] business days. Depending on your bank or card issuer's processing time, the refund may take an additional [1-3] business days to appear in your account.

Exchanges

We offer exchanges. The fastest way to exchange an item is to return the original item for a refund and then place a new order for the item you want. Alternatively, you may request an exchange within the return window, and we will ship the replacement item once we receive the original item.

Return Shipping and Fees

Unless the item is defective, damaged, or incorrect, return shipping costs are the customer's responsibility. We recommend using a trackable shipping service, as we cannot process refunds for packages that are not delivered.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item is defective, damaged, or does not match your order, please contact us at [larissabandwidth96@hotmail.com] within [7] days and include photos of the item. We will arrange an exchange or full refund, including original shipping and return shipping costs.