Shipping policy

Shipping Policy

Streetu Store

Last updated: October 5, 2026

Thank you for choosing Streetu Store. Below is our information regarding order processing and shipping. Please read it carefully before placing your order.

1. Order Processing Time

All orders are processed within [1-3 business days] (excluding weekends and U.S. public holidays). Processing time does not include shipping time.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. If you have not received it after [3 business days], please contact us at [larissabandwidth96@hotmail.com].

2. Shipping Time

Estimated shipping time is [10-25 business days]. All timeframes are estimates and may be extended due to carriers, weather, holidays, or other factors.

Please note: Shipping time begins once the package leaves our warehouse and does not include order processing time.

3. Shipping Rates

Shipping costs are calculated and displayed automatically at checkout based on your delivery address and order weight.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take [24-48 hours] to update in the carrier's system.

If tracking has not updated after [3 business days], please contact us at [larissabandwidth96@hotmail.com] with your order number.

5. Lost, Damaged, or Incorrect Address

Lost packages: If tracking shows your package as delivered but you have not received it, please first check your mailbox, porch, or with neighbors. If it still cannot be found, please contact us within [7 days].

Damaged packages: If your package was damaged during shipping, please contact us within [7 days] of delivery with photos, and we will arrange an exchange or refund.

Incorrect address: Please ensure the shipping address entered at checkout is accurate and complete. Streetu Store is not responsible for packages returned or lost due to an incorrect or incomplete address provided by the customer. If you need to change your address, please contact us within [12 hours] of placing your order.

6. Shipping Delays

The following circumstances beyond our control may cause delays: carrier network congestion, severe weather, public holidays or peak seasons, and international customs clearance. If delays occur, we will notify you by email when necessary.